He is a frequent contributor to the World Economic Forum and writes a regular column for Forbes.Every day Bernard actively engages his 1.5 million social media followers and shares content that reaches millions of readers.
Similarly, you likely don’t want your financial institution’s chatbot to “joke” with you about a negative account balance or razz you about a meager savings account.
And the bot’s personality can be a vital component of that.
How do you determine the personality for your chatbot?
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The five factors include openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism.