Chatbots virtual

12-Dec-2019 06:33

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The recent wave of chatbot innovation is focused on customer service and marketing.

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In 2010 to 2015, the world’s largest technology giants launched interactive chatbots.Early chatbots were simply mechanically used pre-programmed questions and answers.That approach meant there was pressure on the company to think through all the possible scenarios.This product is designed to handle repetitive inquiries such as tracking leave requests and expense reimbursements and providing backend tickets for tracking.

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By handling these issues, human resources chatbots will give managers more time to have a career and coaching conversation with their staff.

In reality, many of these social media chatbots were running simple scripts.