Symantec clients not updating definitions

06-Oct-2019 17:23

When the endpoint client updates via Config Mgr it using the Software update component piece of the Config Mgr Client.

Our last issue we had to look at is why a large number of servers haven’t had their definitions updated in weeks and months.

This system (and a few others) are on isolated networks and so the defintions have to be run manually.

I tried this Symantec fix yesterday but when I checked this morning the Scan Engine still did not update. , There is a C:\Program FIles\Common Files\Symantec Shared\Virus Defs directory which has the subfolders and files including two dated folders, 20070820.0211.002. There is also a C:\Program FIles\Common Files\Symantec Shared\Virus Defs\Definitions\Anti Virus\Virus Defs.

The first error 0x80244014 will happen if the Microsoft Update box (Give me updates for other Microsoft product when I update Windows) within the Windows Update settings isn’t check.Recently I had a client using System Center Endpoint Protection (SCEP) who was having issues with Definitions not being updated across their enterprise.They also had issues with trying to manually update the definitions using the GUI.I've got several questions about the Symantec Scan Engine.

symantec clients not updating definitions-58

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I've posted these questions to Symantec and still waiting on answers.

We did the basic trouble shooting, viewing logs, checking the distribution point health, the health of the distributed package, client health, etc.

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