Ups ground tracking not updating


29-Jan-2020 06:38

After all, if companies that are nowhere near as big — or as experienced in logistics as UPS — can figure out automated ways to track and look for anomalies in their shipments, surely UPS itself can do the same? In the end, Benjamin’s package was located — according to the UPS website the label had been damaged or gone missing — and ultimately delivered several weeks after the original date.“I am not at all upset that the package was lost, as I understand that these things happen when you deal with millions of packages,” he tells Consumerist.And even when he contacted the company, no apparent action was taken on UPS’ part.It wasn’t until after he contacted the retailer to alert them to the lack of status updates — and after the retailer then contacted UPS — that a tracer was initiated.But after a few days of no deliveries, he contacted the shipping company to see what’s going on.

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“It is UPS policy to just pretend like nothing is wrong when it knowingly loses a package and hope the problem goes away unless they get called out on it,” writes Benjamin.

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